General FAQ
Do you carry any stock items?
We do not carry stock items. We are a custom made-to-order manufacturer. We focus on providing customers with solutions that fit their exact needs.
How do I place an order?
All orders are to be in writing. You may issue a purchase order or provide an e-mail request. Every time you order, we will send a confirmation e-mail stating your order was received and is being processed.
Do you have a minimum order?
Minimum order quantity will be provided when the specifics of what you require is received.
What is your shipping policy?
All estimates are FOB Ripplepak. Should you require the order to be shipped, we will engage a third-party shipper. All shipping fees are passed on to the customer.
How long will it take to receive my order?
Our lead time varies depending on the material, product variety and quantity required. Our products typically require a two-week lead time, from date order confirmed to date ready for collection.
Lead time for truckload or larger quantities will be provided prior to order confirmation should this be required.
What is your return policy?
Because all our products are custom made and manufactured to our customers’ needs, we cannot accept returns.
Where are your products made?
All of our products are produced in our Markham, Ontario, Canada facility but we ship to Canada and USA.
Where do your raw materials come from?
All of our raw materials are procured from Canada and United States.
